Position title
Technical Support Advisor - Innstay - Newcastle

About The Rudd Group

The Rudd Group is a family owned and run company that comprises of these three organisations:

Bob Rudd gaming & amusement machine suppliers
Innstay UK Ltd suppliers of EPoS, music systems & security solutions
Clear Cool suppliers of glass washers, ice makers and associated products

We have depots in Newcastle Upon Tyne, Leeds, Keswick, Wigan, Nottingham and Birmingham. Due to our success we are nominated for all major breweries and pub companies.

This role is for the Innstay division of The Rudd Group.

About the role:

We are looking for 2 x Technical Support Advisors to provide full technical support.



Duties include:

  • Resolve customer enquiries by chat, e-mail and telephone, in a timely professional manner
  • Provide support and technical advice to customers
  • Follow-up and document customer concerns
  • Communicating messages and resolving simple queries
  • Filing, may create new systems on a continuous improvement basis
  • Producing reports from our inhouse system
  • Date entry
  • Working on ad-hoc projects and activities as required
  • Other general Innstay duties, as required



The role does require cover Monday – Sunday 9am – 10pm on a rotation basis.  Exact hours to be confirmed.


About you:

  • Is able to prioritise, and is comfortable in a fast-paced working environment
  • Is able to embrace change, and welcome and absorb new product information
  • Good communication, both verbally and written
  • Great organisational skills, be self-motivated and is able to work well in a team
  • Attention to detail
Job Benefits


Our role comes with a number of benefits, including:

· Competitive Salary

· Excellent opportunities for career progression


Application Process:

Please send your CV and covering letter, which should explain why you are the right candidate for the role.

Bob Rudd is an equal opportunities employer.

Employment Type
Gaming & Amusements
Job Location
Hawthorn House, Brunswick Industrial Estate, Newcastle upon Tyne, NE13 7BA
Working Hours
To be confirmed on a shift basis
Base Salary
Date posted
May 25, 2021
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Position: Technical Support Advisor - Innstay - Newcastle

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