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Service Manager

Job Summary

About Bob Rudd :

Bob Rudd Ltd is one of the largest independent suppliers of Gaming and Amusement machines in the North and has been expanding continuously since 1989. We use our unique service product along with our continuous innovation to provide quality gaming and amusement equipment to our customers and ultimately maximising cash in box. Due to our success we are nominated for the majority of all major breweries and pub companies.

Responsibilities and Duties

About the role:

As Service Manager, your main responsibilities will be to:

  • effectively line manage our team of technicians / engineers, ensuring KPIs are met, holding performance meetings and ensuring the efficient running of the technical team
  • work closely with other members of the management team to ensure successful running of the depot
  • monitor the standard of servicing being provided, ensuring compliance with budgets and customer service level agreements
  • training of technicians / engineers
  • stock and spares control
  • maintain a good working relationship with customers to ensure the company is well represented at all times
  • manual handling of machinery, complying with Health and Safety requirements at all times

Qualifications and Skills

About you:

You will have previous experience as a supervisor of technicians / engineers and ideally you will also have experience as a gaming machines technician. If you do not have gaming machine experience, then training can be provided, however previous experience in servicing electromechanical products is essential. Previous experience in the licensed trade sector would be beneficial.

In addition, you will have:

  • excellent interpersonal skills, with the confidence to work with both customers and members of the public
  • good technical skills
  • knowledge of the local area
  • a full, clean driving licence and the confidence to drive the delivery van to new locations daily
  • flexibility with working hours
  • the ability to work unsupervised and to manage your time effectively
  • the ability to comply with Health and Safety requirements and undertake a significant amount of manual handling


Our Service Manager role comes with a number of benefits, including:

  • Competitive Salary
  • Fully expensed company car which is available for personal use
  • Mobile phone
  • Access to a number of corporate perks such as discounts on hotels, flights, phone insurance and online shopping
  • Salary Sacrifice Childcare vouchers
  • Excellent opportunities for career progression

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